Issue
A customer may not be able to log into Teams because of an error reading like so:
Troubleshooting details
If you contact your administrator, send this info to them.
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Request Id: 40388380-2303-471d-9bef-855d89d34900
Correlation Id: 0c0467e6-f0cc-4c75-ae4f-ee7d2cdf8451
Timestamp: 2022-06-21T14:47:59Z
Message: AADSTS7000112: Application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) is disabled.
Troubleshooting details
If you contact your administrator, send this info to them.
Copy info to clipboard
Request Id: 40388380-2303-471d-9bef-855d89d34900
Correlation Id: 0c0467e6-f0cc-4c75-ae4f-ee7d2cdf8451
Timestamp: 2022-06-21T14:47:59Z
Message: AADSTS7000112: Application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) is disabled.
Checks
(These should be a formality, as the user would have let you sooner if they couldn't access Teams sooner if licensed incorrectly!)
- Make sure the user is licensed in Office 365, (Basic, Standard and Premium will cover Teams usage)
- In the Apps section below the licences on a user's information, check Teams is ticked
Fix
If above is all fine, these steps should do the trick:
- Go to the Office Admin page, and select the Azure AD Admin Center (aad.portal.azure.com is direct link)
- From in the AAD AC, Select Enterprise Applications
- Under "Manage", select "All Applications". Change the "Application Type" to "Microsoft Applications"
and the "Applications Status" to "Disabled". - The Teams Web Client may appear. If it does, click it
- Select "Properties" from the Manage menu. Click "Yes" under "Enabled for users to sign-in?", then click Save
The user(s) should be back in business now.