If your Lenovo laptop is not playing a sound, it might be down to the mute button on the keyboard being locked to on; we have found that this is due to a corrupt Hotkey Driver.

The link to download this driver is currently here: https://support.lenovo.com/gb/en/downloads/ds120449-hotkey-features-integration-for-windows-10-64-bit-thinkpad

Please download r0yvu35w.exe and run it on your machine.

It requires admin permissions, so please raise a ticket with us if prompted for admin credentials and we will install it for you.