Sequence is important when resolving this issue.

  1. Disconnect the laptop from the dock by removing the USB-C connector from your laptop.
  2. Unplug the power cord from the dock (circular plug that usually has a blue light indicator).
    Picture of Power cord for docking station
  3. Open the laptop and login to workstation. 
  4. Plug the power cord back into the back of the docking station.
  5. Reconnect the laptop USB-C connector back into the dock  (always do this last)