Sequence is important when resolving this issue.
- Disconnect the laptop from the dock by removing the USB-C connector from your laptop.
- Unplug the power cord from the dock (circular plug that usually has a blue light indicator).
- Open the laptop and login to workstation.
- Plug the power cord back into the back of the docking station.
- Reconnect the laptop USB-C connector back into the dock (always do this last)