On occassions the ATP scanning system can not scan a file and blocks the file and it is not delivered, but it is shown in the inteneded reciepents quaratined list, but they can not release the message.


In this instance, and administrator is the only one allowed to release and send the message, as a disclaimer has to completed, that basically saying you are taking full responsibiliy for releasing this,


To complete these, then follow this process


  • You need to find the message in the main log
  • Double click on it to open the actual message
  • Click on the View ATP Report
  • Check the Disclaimer box
  • Click on the deliver button